I've spent 3+ years helping merchants around the world get the most out of their Shopify apps — troubleshooting complex issues, writing documentation, and keeping customers happy across time zones.
I'm a Technical Support Engineer based in Dhaka, Bangladesh, specializing in Shopify-based SaaS products. My days revolve around live chat, email, and video calls with merchants across the US, UK, and EU — diagnosing issues, shipping fixes with the dev team, and turning confused users into confident ones.
I care about clear communication, patient problem-solving, and making sure nobody leaves a conversation more frustrated than they arrived. I'm comfortable working US-aligned night shifts and thrive in fast-paced, high-volume support environments.
Outside of work you'll find me on a motorcycle, travelling somewhere new, or on a cricket pitch.
Live chat, email, video calls (Google Meet, Zoom), and ticketing systems for global customers.
Admin, POS, Checkout, Customer Accounts, Storefront, and Shopify Flow — for merchant troubleshooting.
Tier-1 and tier-2 diagnostics, bug reproduction, and clean escalation with actionable repro steps.
Working knowledge of HTML, CSS, Liquid, and JavaScript for theme customization and quick fixes.
Merchant-facing help articles, internal runbooks, and how-to videos that reduce repeat tickets.
Close collaboration with developers and QA to reproduce, escalate, and resolve issues end-to-end.
Small frontend demos I've shipped while sharpening my Tailwind, Bootstrap, and Sass skills — each one is live with the code on GitHub.
Boutique law-firm landing page — design tokens via Sass maps, mixins, BEM nesting, working testimonial slider and FAQ accordion.
Organic fruit-shop landing page with a real-time countdown timer, mobile-friendly nav, and a bento-grid feature section.
E-commerce shopping page with a real working cart (Map state), coupon validation (SELL200), category tabs, and a hero carousel.
Travel-agency landing page with sticky translucent header, destination cards, deal pricing, and a working mobile hamburger menu.
Looking for a reliable support engineer for your SaaS or Shopify product? I'd love to hear about what you're building.